Functions Profession Controller

The product quality control system is a set of interconnected objects and control subjects, the types, methods and means used to evaluate the quality of products and prevent defects at various stages of the product life cycle and quality management levels. An effective control system allows in most cases to carry out timely and targeted impact on the quality level of products, to prevent all kinds of shortcomings and malfunctions, to ensure their prompt identification and elimination with the least expenditure of resources. The positive results of effective quality control can be distinguished and in most cases quantified at the stages of development, production, circulation, operation (consumption) and restoration (repair) of products.

Regulation on the technical control department.

General provisions are indicated in the appendix.

The main tasks of the Quality Department.

The main tasks of the Quality Department are:

Ensuring the release of products whose quality fully meets the requirements of the customer.

Organization and management structure.

The structure of the Quality Department, as an independent unit of the plant, is approved by the Director General.

The number of Quality Department is determined by the staffing list approved by the General Director.

Management of the Quality Department is carried out by the head of the technical control department, who is appointed and dismissed by the general director.

The structure of the Quality Department includes according to the staff list:

Head of Quality Department;

Deputy Head of Quality Department;

Master in control of finished products;

Control master in workshops No. 1,2;

Head of laboratories in workshops No. 1,2;

Master control for the acceptance of external goods;

Inspector in the production of ferrous metals, carrying out acceptance tests;

Laboratory Supervisors OTC;

Quality Controllers

5. The organizational structure of the TCI is presented in Appendix D.

OTC functions.

In accordance with the assigned tasks performs the following functions:

Quality control and completeness of the finished product manufactured by the plant, its compliance with contract requirements.

Quality control of raw materials and materials supplied to the enterprise for their compliance with concluded contracts and agreements.

Quality control of in-plant products transferred from unit to unit (molds, quartzite, etc.).

Quality control of packaging, packaging and shipment of products.

Monitoring compliance with production technology workshops in accordance with established technological regulations, instructions, enterprise standards.

Conducting sampling in accordance with GOSTs and accepted at the factory methods of all incoming raw materials and finished products.

Control over the correct storage of finished products in the warehouses of the plant.

Conducting a daily analysis of production waste, with the establishment of the causes and those responsible for the occurrence of production defects in semi-finished products and finished products.

Consideration of claims for the products of the plant, establishing the reasons for the release of low-quality products, identifying the perpetrators, preparing orders for product quality.

Collection of information and analysis of the service of produced refractories, in order to assess their quality in the post-production period.

Participation in the development of documents of the IC, in conducting internal audits in the Quality Department.

Development of STP on quality control, corrective actions.

Participation in the development and implementation of existing MVI and updating of existing MVI.

Registration of shipping documentation for the shipped products with OJSC Dinur.

The introduction of modern tools and test methods.

Organization of training, advanced training and professional level of staff.

Ensuring the safety of entrusted property, equipment and measuring instruments.

Creating safe working conditions. Compliance with the norms and rules on labor protection and safety, industrial sanitation, as well as fire safety rules in accordance with the "Regulation on the OSH management system at OJSC Dinur". Development of safety instructions for employees of the Quality Department.

Interaction with other departments of the enterprise

- with the central factory laboratory (TsZL):

Received: forms with the results of tests and studies.

Represents: applications (forms) for conducting chemical, physical, thermal, mechanical, x-ray phase tests, properties of raw materials, finished products;

- with the technical department:

Received: normative documentation for raw materials, finished products, technological instructions, regulations for the production of manufactured products; for approval, projects of the newly developed ND and amendments to the existing ND; technical literature and other information at the request of specialists.

Represents: applications for ND, technological documentation, technical literature;

- personnel management service (CMS):

Gets: information about violators of labor and production discipline, copies of orders related to the admission, movement and dismissal of workers, copies of orders on labor discipline, changes in the internal labor regulations.

Represents: applications for workers and specialists, characteristics for employees provided for promotion and awarding, materials on violators of labor discipline, vacation schedules, training plans for workers and specialists. Acts of inspections to observe labor discipline;

- with the department of labor and wages (OTIZ):

Gets: guidance on improving the organization of labor and wages, staffing of specialists and workers.

Submits: for approval of the provision on remuneration of workers, proposals on the staffing table, increasing coefficient, analysis of the refractory service (a month before the 15th day, quarterly and annual up to the 20th day), a report on the work of the department (up to the 15th day of each month), data on bonuses;

- with the central laboratory of metrology (CLM):

Represents: methods, laboratory equipment and measuring instruments for certification and verification.

Gets: a schedule for the certification of laboratory equipment, measurement procedures, verification, calibration and repair of measuring instruments in operation; schedule of metrological supervision of their condition and use;

- Engineering Center (IC):

Represents: proposals for the development of new technological regulations, information on the service of refractories.

Receives: information on the service properties of products, prescription cards for pilot lots;

- with the department of quality and certification (OKiS):

Receives: requirements for product quality under contracts, facsimile messages, blots for approval, information about the product service, product drawing albums in accordance with orders.

Represents: information about the service;

With the legal department;

With design bureau (PKO);

With the management of material and technical means (UMTS);

With the service of the chief power engineer;

With the service of the chief mechanic;

Department of Enterprise Economics (OEP);

With the financial department (FD);

With repair and construction management (DCS);

With the main accounting department;

With the industrial safety and labor protection service (SPbiOT).

Regardless of the products manufactured, an employee is always present at the factory who constantly monitors the technical process and its compliance with GOST. This profession is called OTC controller. He monitors all stages of production, from the supply of raw materials to the storage of finished products. The controller can be called any employee who is responsible for supervision and quality control.

Controller Responsibilities

The main task of the controller is to prevent production defects, so he is obliged to regularly monitor:

for the quality of raw materials and production formulations;
check the quality of work of industrial equipment;
monitor the quality of work of employees;
timely stop the process during the release of defective products;
eliminate the causes of its occurrence;
monitor the correct operation of the equipment;
compliance with the production of technical documentation and state standards.

The OTC controller is personally responsible for low-quality products, for their return to the factory. That is why highly qualified people who have received the appropriate education are accepted for this position. Experience, personal qualities and good knowledge of the entire process of manufacturing goods allows you to simultaneously monitor several processes and minimize the presence of defects.

What should the controller know?

The work of the OTC controller is very responsible. In addition to controlling all the processes in the factory, he is obliged to know all the technical documentation so that the products fully comply with it. Knowing what reasons can lead to marriage, an employee of the technical control department is engaged in the prevention and elimination of them. After a product has been released, it checks its suitability. If there is a defective product, the corresponding form is filled out, which outlines the reasons for its occurrence, who are guilty of this and the goods are written off. Here are some other responsibilities of the Quality Control Department controller that he should know:

standards for raw materials, finished products;
types and sizes of semi-finished products and finished products;
technological process;
ability to use measuring tools;
safety regulations, sanitary standards;
organization of labor in the workplace;
types of marriage and methods for its elimination.

All this allows the employee to visually during the production process to see how the product meets the standards.

Personal characteristic

Physical activity during the work of the OTC controller is insignificant, but other important personal qualities are required. He must have a good memory and vision, be collected, attentive. Professional quality:

Important factors when hiring

To obtain the post of OTC controller, it is required:

availability of higher specialized education;
work experience in the field of production control;
excellent knowledge of modern technology;
ability to use a computer and electronic documents, programs;
drawing up production plans, documents;
endurance and the ability to perform several tasks at the same time, monitor several processes;
responsible attitude to the performance of basic work duties.

Job responsibilities will depend on the field of activity the employee specializes in.

Relations with other departments

The quality controller actively cooperates with all departments and workshops of the factory. Identification of the causes of marriage is carried out together with the heads of the shops. Upon receipt of raw materials, the supply department informs the Quality Control Department about this, providing documents from the supplier for control. All products in stock, their import and export are controlled by the quality department and are formalized by relevant acts. Work orders are also signed by a specialist, on the basis of which wages are accrued in accounting. Everything that the OTC controller does is interconnected with the work of all production departments.

Benefits of the profession

The main advantage is the demand for specialists in the labor market. Controllers are needed everywhere, and the areas of activity are constantly expanding, new specializations appear. Work does not require physical training, so people of any age can master it.

Training

You can learn to be a supervisor in a vocational school or other educational institution corresponding to the field of activity in which the employee will work. After graduating from vocational school, a graduate receives 2-3 category and the opportunity to continue their education or get a job. At some industries, individual training courses are organized with the opportunity to undergo practical training at their factory.

Theme: "Organization of technical quality control at the enterprise."

Introduction ……………………………………………… ..... ……… ......... 2

1. The concept of product quality ………………………………. …… 3

2. Quality control ………………………………………………… ..… .4

2.1. Control …………………………………………………………4

2.2 Types of control …………………………………………………...5

2.3. Test ……………………………………………………….6

3. Department of technical control …………………………………… 7

3.1. QC functions ……………………………………………………7

4. Organization of product quality control ………………… .9

Conclusion ………………………………………………… 12

References ………………………………………………… ..12

Introduction

One of the most important factors in increasing production efficiency is improving the quality of products. Improving the quality of products is currently regarded as a decisive condition for its competitiveness in the domestic and foreign markets.

The competitiveness of products largely determines the prestige of not only the enterprise, but also the country, and is a decisive factor in increasing national wealth.

The composition and essence of quality systems is regulated by a number of international standards for product quality management. Some enterprises with formalized and functioning integrated product quality management systems have a sufficiently serious basis for the development and implementation of product quality assurance systems that meet the requirements of international standards. These systems will become an effective tool and tool for managing product quality and ensuring its competitiveness.

The concept of product quality.

Quality- a set of properties, attributes of goods, materials, services, works, characterizing their compliance with their purpose and the requirements for them, as well as the ability to satisfy the needs and requirements of users.

Most of the qualitative characteristics are determined objectively on the basis of standards, contracts, and contracts.

In accordance with the methodology for assessing the quality of industrial products, 8 groups of quality indicators were established:

- destination indicators - characterize the beneficial effect of the use of products for their intended purpose and determine the scope of its application;

- reliability indicators- Reliability, retention, maintainability, durability;

- manufacturability indicators - characterize the effectiveness of structural and technological solutions to ensure high labor productivity in the manufacture and repair of products;

- standardization and unification indicators - characterize the degree of use in production of standardized products and the level of unification of the components of the product;

- ergonomic indicators - characterize the system "man - product - environment" and take into account the complex of hygienic, physiological, anthropological properties of man, manifested in industrial and domestic processes;

- aesthetic indicators - characterize such properties of products as expressiveness, originality, compliance with the environment and style, etc .;

- patent indicators - characterize the degree of patentability of the product in Russia and abroad;

- economic indicators - reflect the costs of the development, manufacture and operation of products, as well as economic efficiency of operation.

Quality indicators must meet the following basic requirements:

a) contribute to ensuring the conformity of product quality to the needs of national consumers;

b) be stable;

c) contribute to the systematic increase in production efficiency;

d) take into account the modern achievements of science and technology and the main directions of technological progress;

e) to characterize all the properties of the product, determining its suitability to satisfy certain needs in accordance with its purpose.

Quality control.

A special place in product quality management is occupied by quality control. It is quality control as one of the effective means of achieving the goals and the most important management function that contributes to the correct use of objectively existing, as well as human-created prerequisites and conditions for the release of high quality products. The efficiency of production as a whole largely depends on the degree of perfection of quality control, its technical equipment and organization.

It is in the control process that the actual results of the functioning of the system are compared with the planned ones. Modern methods of product quality control, allowing at minimal cost to achieve high stability of quality indicators, are becoming increasingly important.

Control.

Control - this is the process of determining and evaluating information about deviations of actual values \u200b\u200bfrom given or their coincidences and analysis results. You can control the goals, progress of the plan, forecasts, process development.

Under quality controlit means checking the conformity of quantitative or qualitative characteristics of the properties of a product or a process on which the quality of a product depends on the established technical requirement.

The object of control may be a product or the process of its creation, storage, transportation, repair and related technical documentation. The control object is characterized by individual features that have quantitative or qualitative characteristics of the properties of the object and must be controlled. The composition of controlled features depends on the object of control.

Under the control method refers to the rules for the application of certain principles and means of control. The control method includes: control technology, controlled features, controls and accuracy of control.

Types of control.

Types of control are distinguished by the following signs:

a) the affiliation of the subject of control to the enterprise (internal, external);

b) on the basis for control (voluntary, by law, according to the Charter);

c) on the object of control (process control; control over decisions; control over objects; control over results);

d) regularity (systemic, irregular, special).

Quality control should confirm the fulfillment of specified product requirements, including:

Incoming control (materials should not be used in the press without control; checking the incoming product must comply with the quality plan, established procedures and may take various forms);

Interim control (the organization must have special documents fixing the control and testing procedure within the process and carry out this control systematically);

Final control (designed to identify compliance between the actual final product and that provided by the quality plan; includes the results of all previous inspections and reflects the product's compliance with the necessary requirements);

Registration of control and test results (documents on the results of control and test are provided to interested organizations and individuals).

Tests

A special type of control is trials finished products.

Test- is the definition or study of one or more characteristics of a product under the influence of a combination of physical, chemical, natural or operational factors and conditions. Tests are conducted according to the relevant programs. Depending on the objectives, there are the following main types of tests:

a) preliminary tests - tests of prototypes to determine the possibility of acceptance tests;

b) acceptance tests - tests of prototypes to determine the possibility of putting them into production;

c) acceptance tests - tests of each product to determine the possibility of its delivery to the customer;

d) periodic tests - tests that are carried out once every 3-5 years to verify the stability of the production technology;

e) type tests - tests of serial products after making significant changes to the design or technology.

The subject of control can be not only performing activities, but also the work of the manager. Control information is used in the regulatory process. So they say about the advisability of combining planning and control into a single control system (Controlling): planning, control, reporting, management.

Department of technical control.

The Technical Control Department (OTC) is an independent structural unit of the enterprise and reports directly to the director. Its tasks include preventing production (delivery) of products by the enterprise that does not meet the requirements of standards and technical conditions, approved samples (standards), design and engineering documentation, delivery conditions and contracts, or incomplete products, as well as strengthening production discipline and increasing responsibility all links of production for the quality of products.

The composition of the department may include: bureaus, groups, laboratories of technical control of external acceptance, technical bureau of quality control department, bureau of technical control in workshops (VTK), central measuring laboratory.

OTC functions.

1. Quality control and completeness of parts, assemblies and finished products manufactured by the enterprise, for compliance with their standards, specifications, standards and drawings, branding of accepted and rejected products, preparation of documentation for accepted and rejected products in the prescribed manner, as well as control of seizure from the production of finally defective products to specially organized defective insulators and their disposal in waste.

TO category:

Monitoring of metal coatings

Relationships of the Quality Department with the shops and departments of the plant. rights and obligations of employees of the technical control system

Quality control carried out by the Quality Control Department does not relieve the responsibility of shop managers and craftsmen for the production of substandard or incomplete products. The shop managers must systematically consider the causes of defects and defects together with the Quality Control Department and immediately take measures to eliminate them, ensure strict adherence to the technology and the equipment in good working order, monitor the quality of the products in the manufacturing process, prevent the submission of substandard products to the quality control department, and require the craftsmen to manufacture the products High Quality. Heads of workshops and craftsmen should identify and indicate specific causes and perpetrators of the marriage.

The supply department or the department of related production and cooperation are obliged to immediately inform the Quality Department about all materials, semi-finished products and other products of the supplying plants supplied to the plant, presenting all the supplier's supporting documents (invoices, certificates, test certificates and passports). Materials, semi-finished products and products that do not have supporting documents are not allowed into production.

The products arriving at the warehouse are subjected to the technical acceptance of the Quality Control Department and an act is drawn up, which is transferred to the supply department or the department of related industries and cooperation. Responsibility for the issuance of products that have not been accepted or rejected by the Quality Control Department is borne by the heads of the procurement department, the department of related industries and cooperation, and the warehouse. The supply department and the warehouse are required to ensure compliance with the rules for storing products in warehouses, timely submission for verification and certification of instrumentation and other equipment designed to control and test suppliers 'products, indicate the quality control department and the perpetrators of damage to suppliers' products during transportation, unloading and storage warehouses.

Work orders without the signature of the Quality Control Department on product acceptance should not be paid by the accounting department; an exception is orders for auxiliary and repair work that are not related to the main production and are not subject to acceptance by the Quality Department - Accounting is obliged to deduct from the perpetrators of the marriage on the basis of existing provisions. According to the notices of marriage issued by the Quality Department, the accounting department keeps a complete record of the marriage in monetary terms, and the Quality Department performs technical registration of the marriage to prevent it and analyze the causes of its occurrence.

The department of the chief technologist develops technical control operations that are included in the overall technological process. Production and control operations are recorded in a single technological documentation. The tasks of the chief technologist include the study, design and implementation of the production of mechanization and automation controls, as well as the introduction of new control methods in parallel with the introduction of new manufacturing processes. The work of the department of the chief technologist on the introduction of new methods and means of control is carried out with the mandatory participation of employees of the Quality Department.

The design department, the departments of the chief technologist, the chief metallurgist and others must provide the quality control department with all the necessary instructional and technical documentation. The chief designer and chief technologist must timely notify the Quality Control Department of the approved changes and make appropriate corrections to the documentation held by the Quality Department. The tasks of the departments of design, chief technologist and chief metallurgist include the systematic work of studying the quality of products manufactured by the plant, the development and implementation of measures to eliminate defects in production and further improve product quality.

The Department of Labor and Wages performs all work on the issues of labor organization, tariffing, bonus payment, etc.

The Central Plant Laboratory (TsZL) is obliged to carry out tests on the instructions of the Quality Department and to present, upon request, the results of all analyzes, tests and studies with conclusions on the conformity of the research objects to the technical conditions. The final decision on the degree of validity of the investigated products is made by the Quality Control Department. In the study of the causes of marriage and the development of measures to eliminate it, the CPL uses the data on registration and analysis of marriage available in the Quality Department. The CPL develops control methods for the quality control department related to the determination of the quality of the material, and conducts the necessary training in the implementation of these methods. The CPL systematically performs verification, regulation, calibration and repair of instruments for testing materials at the disposal of quality department.

OTK presents to the representative of the customer the finished products of the plant. All controversial technical issues arising between the Quality Department and the representative of the customer in the process of delivery, acceptance of products, is decided by the director of the plant together with the senior representative of the customer based on the approved contract and technical conditions.

The Main Inspectorate for Product Quality provides guidance and clarification at the request of the OTK Heads regarding the organization of work of the OTK - The OTK Heads inform the Main Inspectorate for Product Quality about the implementation of measures to improve the quality and eliminate deficiencies.

In accordance with the current legislation, the head of the Quality Department, along with the director and chief engineer of the plant, is responsible for the production of products that are of poor quality or do not meet the standards, norms, specifications, standards, drawings, as well as incomplete products. The head of the Quality Control Department of the plant is also responsible for organizing technical quality control and completeness of products, timely acceptance of products at all production sites, the correctness of paperwork certifying the quality and completeness of the products manufactured by the plant, and the accuracy of product quality assessment.

The head of the Quality Department of the plant has the right: to stop the acceptance and shipment of products that do not meet the standards, specifications, drawings and established completeness, with immediate notification of the director of the plant; reject materials, semi-finished products, billets, parts and products that do not meet the drawings, specifications, standards and standards at any production site; not accept incomplete and non-compliant finished products; require departments and workshops to produce high-quality products; prohibit the use of instrumentation that has not passed the next verification; to accept, move and dismiss employees of the Quality Department in accordance with the established procedure, as well as carry out incentives for employees of the Quality Department and penalize them.

The head of the Quality Department is obliged to: ensure quality control, completeness and acceptance of products according to the established technological process at all stages of production in accordance with the drawings, technical conditions, standards and standards, as well as with the volume and rhythm of production; make a final decision on product quality; present the products accepted by the Quality Control Department to the representatives of the customer .; control the work of the shops and departments of the plant to eliminate defects in production; inform the management of the plant, workshops and departments about all cases of marriage; submit in the prescribed manner to the main department and the main quality inspection of the relevant ministry technical reports on the quality status of the plant's products and on work carried out to improve the quality; in case of revealing the facts of mass marriage and gross violations of technology, immediately inform the heads of the main department and the main quality inspection of the ministry, as well as the minister. -

According to established practice, the rights, duties and responsibilities of the head of the bureau of technical control (VTK), the senior control master and the control master in the production shops are derivatives of the rights, duties and responsibilities of the head of the Quality Department approved in the "Regulation on Quality Control Department".

The head of VTK, the senior control master and the control master have the right and obligation: to reject materials, blanks, parts and products at any production site that do not comply with technical documentation; upon detection of the first defect in the product presented for control, return it for correction; do not accept the presented products in the absence of relevant documentation and complete completeness; demand from the head of the workshop uniform presentation to the control of products in accordance with the approved production schedule; keep records of defect-free delivery of products, technical records of defects for reasons and culprits, as well as analyze defects together with technologists; jointly with technologists to systematically work to improve the quality and reliability of products; Ensure ° Formation of operational and technical documentation for accepted and rejected products; supervise the employees of the control apparatus of the workshop, ensure the proper organization of work of the technical quality control sections of products; periodically monitor the process; periodically monitor the work of performers with a personal stigma.

The head of BTK, the senior control master and the control master are responsible for: release from the workshop or product department with deviations from technical documentation or incomplete products; organization of technical control at its site and the correct application of control methods in accordance with the technological process; timely and correct execution of documentation certifying the quality of accepted products; unjustified assessment of work, unjustified refusal to accept products, as well as incorrect assessment of product quality; the use in carrying out control operations of faulty measuring or measuring tools or tools that do not have documents that certify their suitability for work; proper registration, analysis and isolation of marriage.